blog
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How Case Management Drives Customer Satisfaction: Key Features and Benefits
For businesses aiming to maintain high levels of customer satisfaction, managing support tickets, service issues and customer complaints efficiently is paramount. Alternative Logic’s Case Management module offers a powerful solution to help businesses streamline their customer service operations, empowering teams to respond faster, more effectively and with greater precision. We’ll explore how our module drives…
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Idle Time vs. Downtime: Reducing Both with AltLogic
In field service management, ‘idle time’ and ‘downtime’ are two phrases that seem similar but have distinct implications for productivity and costs. Idle time refers to periods when workers are not actively engaged in productive work, often due to delays between jobs or waiting for instructions. Downtime, on the other hand, is when equipment or…
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What is an Asset? Understanding Asset Tracking Across Industries
In any business, the term ‘asset’ is loaded with meaning but varies widely in interpretation. For some, assets might mean high-value equipment essential for daily operations, while others see stock items, consumables, or even specialised samples as assets that need meticulous tracking. From field service to healthcare and logistics, industries face the common challenge of…
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What is Workforce Management Software?
Modern businesses face an increasing need to streamline and optimise their workforce processes. Workforce management (WFM) software provides an effective solution, helping companies efficiently schedule, track and analyse employee performance, resulting in improved productivity and streamlined operations. At AltLogic, we create unique workforce management solutions. Our software enables businesses to gain control over their operations…
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Why Microsoft Excel Falls Short for Managing Field Service Workers – And What to Do Instead
Microsoft Excel is an incredibly versatile tool. Most of us have relied on it for various business tasks like budgeting, inventory management and more. It’s familiar, accessible and flexible, making it an appealing choice for tracking field service workers. But as your business grows, you may find that Excel’s limitations become more apparent and that…