Workflow Automation and Integration

Workflow Automation and Integration

Every business has its unique ways of working, including internal processes and workflows. This is why the alternative logic platform has been built to enable the creation of bespoke workflows for our customers. Our solution allows multiple variants of workflows to be created using a visual, drag-and-drop process.

Fully customisable, modular solution to fit your business

Date & time-stamped audit trail and gps locations

Integration with any 3rd party systems

Allows import of trips and jobs from external ordering platforms

With Alternative Logic each workflow can be designed at the domain, contract, trip, and task level.
Each question can have multiple paths out – remote workers simply follow the path they are given in response to how they answer questions and which actions they take.
Workflows are easy to navigate; as they move through the workflow, only relevant options are displayed, removing the opportunity for any confusion, omission, or error.
Workflow can also be created as stand-a-lone processes for non-task-related actions. For example, vehicle checks, start/end of day checks, accident reports, and anything else you want to ask your remote workforce to capture.

reporting and analytics

analyse data via integrated reporting and utilise dashboards and wallboards for live performance status.

case management

record and track full customer journeys including complaints, issues and enquiries.