Case Management

Alternative Logic’s case management module allows users to open, update and close support tickets so that you can easily manage issues and ensure your customers and workforce are serviced and supported to the best of your team’s ability.

Record and manage complaints

Highlight service issues

Submit enquiries

Browser-based portal access

E-mail notifications and reminders

The case management wallboard provides real-time visualised metrics, displaying the number of tickets raised and closed, how long calls are open, and the speed at which your team resolves those calls, while bespoke reporting provides vital insights into your performance for kpi and sla management.

With our case management tool, you have all the information you need at your fingertips, whether out in the field or in the office.