Alternative Logic’s case management module allows users to open, update and close support tickets so that you can easily manage issues and ensure your customers and workforce are serviced and supported to the best of your team’s ability.
Record and manage complaints
Highlight service issues
Browser-based portal access
E-mail notifications and reminders
The case management wallboard provides real-time visualised metrics, displaying the number of tickets raised and closed, how long calls are open, and the speed at which your team resolves those calls, while bespoke reporting provides vital insights into your performance for kpi and sla management.
With our case management tool, you have all the information you need at your fingertips, whether out in the field or in the office.
effortlessly manage your workforce, wherever they are.
track goods, assets and stock consumption using the latest technologies including RFID.
optimise routes and track journey costs while keeping your operation and customers up to date.
analyse data via integrated reporting and utilise dashboards and wallboards for live performance status.
built to align your business' processes and workflows with best practice while integrating seamlessly with your existing systems.
record and track full customer journeys including complaints, issues and enquiries.